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Take Our Questionnaire

 
Introduction:

This questionnaire is intended to collect information about customers' satisfaction levels for services delivered by their water service. Please DO NOT indicate your name or organisation.

All information collected is strictly confidential and shall not be used against any customer or organization. It is purely for the purpose of assisting the water board and water service providers in setting priorities for improvements. If you have a specific question, complaint about the water services, please send a direct communication using the contacts elsewhere on this website.


Do you know your water company?
Yes No Please give us the name: 

How do you rate the water service provider's response to customers' complaints, requests or queries
Very Good Good Average Poor Very Poor 

How would you rate the overall level of service you recieved at the customer service point/office
Very Good Good Average Poor Very Poor 

How do you rate the frequency of water supply
Very Good Good Average Poor Very Poor 

How do you rate the supply of water bills
Very Good Good Average Poor Very Poor 

How do you rate the tariffs charged for water service provision? Rank on a scale of 1-5,
Where: 1 = Cheap and affordable while 5 = Unaffordable

Thank you for taking your time to fill this questionnaire.

"Providing water. Giving hope."
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